Clarins New Gentle Eye Make-Up Remover | Removes Light To Medium Eye Make-Up | Cleanses, Soothes And Softens | Conditions Lashes

Order Processing

• Orders are processed within 1–3 business days.

• For your protection, we may contact you for extra order verification of payment method.

Packaging & Protection

• All orders are shipped in double boxes and with full insurance for additional protection.

• Products are carefully packed to avoid damage.

• We provide discreet packaging:

  • No product names, descriptions, or sender details that reveal the contents.

  • Any internal identifiers are encrypted.

• Orders valued above $125 require a signature upon delivery.

Shipping Destinations

• We currently ship to the United States only.

Shipping Methods & Delivery Times

• Domestic (U.S.) deliveries: Usually arrive within 3–5 business days.

• Delivery times are estimates only and may vary due to weather, customs, or unforeseen circumstances.

Shipping Costs

• Free Standard Shipping is available on all U.S. orders.
  

Customs, Duties & Taxes

• Orders shipped within the U.S. are subject to local/state sales taxes where applicable (calculated at checkout).

Order Tracking

• Once shipped, you will receive an email with a tracking number to monitor your package.

Lost or Delayed Shipments

• If your package is lost or significantly delayed, please contact us at [email protected] for assistance.

Returns & Refunds

• For information about returns, exchanges, or refunds, please refer to our Return Policy