Our Commitment

At Smartplaza, your satisfaction is our priority. If something goes wrong with your order, we aim to make the return and refund process simple and hassle-free.

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Conditions of Return

We accept returns under the following conditions:

• Damaged or defective products – eligible for return or replacement.

• Incorrect or mismatched items – wrong item, size, or color will be rectified.

• Return timeframe – items must be returned within 15 days of delivery.

• Return Authorization (RA) – required for all returns.

  • Request via [email protected]

  • Returns without an RA number will not be processed.

• Condition – products must be in original packaging with accessories, documentation, and promotional materials.

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Return Process

1. Request RA number – Contact support with your order number and reason for return.

2. Package securely – Use original packaging, include manuals/tags.

3. Ship back – Use the address provided in RA instructions.

   • Customer pays return shipping unless the item is defective or incorrect.

   • Use a trackable service to avoid issues.

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Refund Criteria

• Items must be undamaged and complete.

• 25% restocking fee applies for non-defective returns.

• Items with signs of misuse, tampering, or missing components may not be eligible.

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Refund Options & Timeline

• Refunds issued to the original payment method (credit card, PayPal, etc.).

• Processing may take up to 15 business days after inspection.

• Partial refunds or credits may be issued at our discretion.

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Replacements & Partial Credits

• Defective or damaged items → replaced once returned and verified.

• Partial credits may apply if full replacement isn’t feasible.

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Exceptions & Non-Refundable Items

• Perishable goods (short shelf-life).

• Personal care & hygiene items (opened/used).

• Gift cards.

• Custom or made-to-order products.

• Unsaleable condition items (used, damaged, incomplete).

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Damaged in Transit

• Contact us immediately with photos of product + packaging.

• We’ll work with the carrier and arrange replacement/refund.

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Customer Support

• Email: [email protected]

• Phone: +1 (281) 738-2536